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What are your delivery options and timescales?

We offer Next Day Delivery in Mainland UK on posted orders for just £6 or free if you spend over £50. Please note this does not include feed and bedding. Feed, bedding and bulk products can only be delivered within the South East as we deliver these in our own Gillett Cook Vans on set delivery days. This delivery is free for orders over £20, simply select the ‘Via Own Van’ delivery option. Please ensure all next day deliveries are placed by 12pm the day before.

Please note: All posted orders require a signature on delivery to ensure your parcel safely arrives with you. If you cannot be in to sign for your parcel, please either arrange for someone else to be in to sign on your behalf or confirm via the tracking information (you will receive an email following dispatch) that you are happy for your parcel to be signed for by and left with a neighbour.

Unfortunately we do not currently offer delivery outside of Mainland United Kingdom via our website. If you would be interested in delivery outside of Mainland UK, please contact us either via email at enquiries@gillettcook.co.uk or via telephone on +44 (0)1795523400.

Do you offer next day delivery?

We offer Next Day Delivery on posted orders for £6.00 within Mainland UK. Place your order before 12pm (GMT), select the Next Day Delivery option at checkout and it will arrive the next working day.

Please note: Next Day Deliveries must be signed for so we can ensure they get to you safely and on-time. Therefore it is the customer’s responsibility to ensure someone is available to sign for the delivery during the day of its expected delivery. Unfortunately we cannot accept responsibility or late delivery if someone is not in to sign for your delivery.

Feed and bedding can be delivered next day across the South East, as long as it is on one of your set delivery days and the order is placed before 12pm.

Do you offer a Click & Collect service?

Yes. Our Click & Collect service is free for all items pre-ordered via our website. Simply select the Click & Collect option at checkout and we will contact you via email and/or telephone to let you know when your item is ready to collect.

Can I track my order?

You can! For posted orders, once your order has been dispatched, you will receive an email confirming this with the tracking information. If you do not receive this email within 3 working days of placing your order, please feel free to contact us either via email at orders@gillettcook.co.uk or via telephone on +44 (0)1795523400. For deliveries in the South East, you can find out when your set delivery day is by looking at our postcode guide, or contacting us via our chat box!

What if I am not in when my parcel arrives?

All posted orders require a signature on delivery to ensure your parcel safely arrives with you. If you cannot be in to sign for your parcel, please either arrange for someone else to be in to sign on your behalf or confirm via the tracking information (you will receive an email following dispatch) that you are happy for your parcel to be signed for by and left with a neighbour.

What happens if I don’t receive my order when I expect to?

If you do not receive your order when you expect to, please feel free to contact us either via email at orders@gillettcook.co.uk or via telephone on +44 (0)1795523400.

Do you offer a Click & Collect service?

Yes. Our Click & Collect service is free for all items pre-ordered via our website. Simply select the Click & Collect option at checkout and we will contact you via email and/or telephone to let you know when your item is ready to collect.

Can I choose a different address for delivery?

Of course you can. We understand that your delivery address may not be the same as the billing address – it could be the stables, the farm, a friend’s, a neighbour’s, or even the local pub! When you checkout, just make sure to provide the correct billing and delivery addresses in the appropriate fields.

Also, since posted deliveries require a signature to ensure they arrive to you, please make sure you are at the delivery address when your parcel is expected. We will email you the tracking information so you can keep an eye on its progress.

I hear you offer free local delivery – where does that cover and is there a minimum order value?

You’re right. With a fleet of Gillett Cook vans out and about and a team of friendly delivery drivers, we are able to offer free local delivery within the South East on all items, from feed and bedding to tack and supplements. Please note, orders must be placed by 12pm the day before your delivery day.

The following list provides a rough guide on which postcodes in the South East we deliver to on each day, each week. For further information, or to confirm your delivery day/s please contact us directly via email at orders@gillettcook.co.uk or phone at 01795 523400. 

Monday: DA (all), ME (all, excluding Isle of Sheppey & ME13 South of Faversham), TN1, TN2, TN3, TN4, TN5, TN6, TN7, TN8, TN9, TN10, TN11, TN12, TN13, TN14, TN15, TN16, TN17, TN18, TN19, TN20, TN21, TN22, TN30, TN31, TN32, RH8, RH9, BN27

Tuesday: CT2, CT5, CT6, CT7, CT8, CT9, CT10, CT11, CT12, CT13, CT14 CT15, CT16, CT17, CT18, CT19, CT20, CT21

Wednesday: CT1, CT3, CT4, TN23, TN24, TN25, TN26, TN27, TN28, TN29, ME13 South of Faversham only

Thursday: DA (all), ME (all, excluding ME13 South of Faversham), TN1, TN2, TN3, TN4, TN5, TN6, TN7, TN8, TN9, TN10, TN11, TN12, TN13, TN14, TN15, TN16

Friday: CT4, CT13, CT14, CT15, CT16, CT17, CT18, CT19, CT20, CT21, TN23, TN24, TN25, TN26, TN27, TN28, TN29, ME13 South of Faversham only

Saturday: CT2, CT5, CT6, CT7, CT8, CT9, CT10, CT11, CT12

Please place your order by 12pm the day before we are coming to your area to ensure delivery for that week.*

To qualify for free local delivery, your delivery address must be within one of the areas listed above and your order must total £20 or more.

* We are afraid we close on UK Bank Holidays so please place orders one working day earlier to ensure delivery during those weeks.