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COVID-19 Update: Shop now closed on Sundays. Business as usual for shop and deliveries until advised otherwise.

What are your delivery options and timescales?

We offer both Standard and Express Delivery within Mainland United Kingdom. Plus, if you are lucky enough to live within Kent, we offer free local delivery on orders over £20.

Standard Delivery is just £5 or free on orders over £50. For orders placed before 12pm and where the Standard Delivery option is chosen, please allow 2-3 working days for delivery. We will attempt to deliver up to 3 times, after which contact details of your local depot will be left so you are able to collect the delivery in person or rearrange the delivery.

Please note: All orders require a signature on delivery to ensure your parcel safely arrives with you. If you cannot be in to sign for your parcel, please either arrange for someone else to be in to sign on your behalf or confirm via the tracking information (you will receive an email following dispatch) that you are happy for your parcel to be signed for by and left with a neighbour.

Unfortunately we do not currently offer delivery outside of Mainland United Kingdom via our website. If you would be interested in delivery outside of Mainland UK, please contact us either via email at enquiries@gillettcook.co.uk or via telephone on +44 (0)1795523400.

Do you offer next day delivery?

We offer Express Delivery for £7.95 within Mainland UK. Place your order before 12pm (GMT), select the Express Delivery option at checkout and it will arrive the next working day.

Please note: Express Deliveries must be signed for so we can ensure they get to you safely and on-time. Therefore it is the customer’s responsibility to ensure someone is available to sign for the delivery during the day of its expected arrival. Unfortunately we cannot accept responsibility for late delivery if someone is not in to sign for your delivery.

Can I track my order?

You can! Once your order has been dispatched, you will receive an email confirming this with the tracking information. If you do not receive this email within 3 working days of placing your order, please feel free to contact us either via email at orders@gillettcook.co.uk or via telephone on +44 (0)1795523400.

What if I am not in when my parcel arrives?

All orders require a signature on delivery to ensure your parcel safely arrives with you. If you cannot be in to sign for your parcel, please either arrange for someone else to be in to sign on your behalf or confirm via the tracking information (you will receive an email following dispatch) that you are happy for your parcel to be signed for by and left with a neighbour.

What happens if I don’t receive my order when I expect to?

If you do not receive your order when you expect to, please feel free to contact us either via email at orders@gillettcook.co.uk or via telephone on +44 (0)1795523400.

Can I choose a different address for delivery?

Of course you can. We understand that your delivery address may not be the same as the billing address – it could be the stables, the farm, a friend’s, a neighbour’s, or even the local pub! When you checkout, just make sure to provide the correct billing and delivery addresses in the appropriate fields.

Also, since deliveries require a signature to ensure they arrive to you, please make sure you are at the delivery address when your parcel is expected. We will email you the tracking information so you can keep an eye on its progress.

I hear you offer free local delivery – where does that cover and is there a minimum order value?

You’re right. With a fleet of Gillett Cook vans out and about and a team of friendly delivery drivers, we are able to offer free local delivery within Kent and some surrounding areas on all items from feed and bedding to tack and supplements.

The following list outlines to which postcodes in Kent we deliver on each day each week. If you have any questions, please contact us directly via email at orders@gillettcook.co.uk or phone at +44 (0)1795523400. 

Monday: DA (all), ME (all), TN1, TN2, TN3, TN4, TN5, TN6, TN7, TN8, TN9, TN10, TN11, TN12, TN13, TN14, TN15, TN16, TN19, TN20, TN21, TN22

Tuesday: CT2, CT5, CT6, CT7, CT8, CT9, CT10, CT11, CT12, CT13, CT14 CT15, CT16, CT17, CT18, CT19, CT20, CT21

Wednesday: CT1, CT3, CT4, TN17, TN18, TN23, TN24, TN25, TN26, TN27, TN28, TN29, TN30, TN31, TN32

Thursday: DA (all), ME (all), TN1, TN2, TN3, TN4, TN5, TN6, TN7, TN8, TN9, TN10, TN11, TN12, TN13, TN14, TN15, TN16, TN19, TN20, TN21, TN22

Friday: CT4, CT13, CT14, CT15, CT16, CT17, CT18, CT19, CT20, CT21, TN17, TN18, TN23, TN24, TN25, TN26, TN27, TN28, TN29, TN30, TN31, TN32

Saturday: CT2, CT5, CT6, CT7, CT8, CT9, CT10, CT11, CT12

Please place your order by 12pm the day before we are coming to your area to ensure delivery for that week.*

To qualify for free local delivery, your delivery address must be within one of the areas listed above and your order must total £20 or more.

* We are afraid we close on UK Bank Holidays so please place orders one working day earlier to ensure delivery during those weeks.